Privacy

User Data Deletion

Last updated: January 2026

1. Your Right to Delete Your Data

At OneSimple, we respect your privacy and your right to control your personal data. Under various privacy regulations including GDPR (General Data Protection Regulation) and CCPA (California Consumer Privacy Act), you have the right to request deletion of your personal information.

This page explains what data we delete, how to request deletion, and what to expect during the process.

2. What Data Will Be Deleted

When you request deletion of your account or data, the following information will be permanently removed from our systems:

  • Account Information: Your name, email address, password hash, profile picture, and account settings.
  • Social Media Connections: All OAuth tokens, access tokens, and refresh tokens for connected platforms (Facebook, Instagram, Twitter/X, LinkedIn, Threads).
  • Brand Data: All brands you've created, including brand names, logos, color schemes, and settings.
  • Content & Posts: All scheduled posts, draft content, uploaded media files, and post history within our platform.
  • Analytics Data: Performance metrics, engagement statistics, and reporting data associated with your account.
  • Message Data: Any messages synced from your connected social media accounts to our unified inbox.
  • Team & Collaboration Data: Team memberships, permissions, and collaboration history.
  • Activity Logs: Your usage history and activity logs within OneSimple.

3. What We Cannot Delete

Certain data cannot be deleted due to legal requirements or technical limitations:

  • Published Social Media Content: Posts that have already been published to your social media platforms (Facebook, Instagram, etc.) are controlled by those platforms. You must delete published content directly on each platform.
  • Anonymized Analytics: Aggregated, anonymized data that cannot be traced back to you may be retained for service improvement purposes.
  • Legal Compliance Records: We may retain certain records as required by law, such as billing records for tax purposes (typically 7 years) or records related to legal disputes.
  • Backup Systems: Data in encrypted backup systems will be automatically purged according to our backup retention schedule (typically within 90 days).

4. How to Request Data Deletion

You can request deletion of your data through any of the following methods:

Method 1: In-App Account Deletion (Recommended)

  1. Log into your OneSimple account
  2. Navigate to Settings
  3. Click on the Account tab
  4. Scroll to the Danger Zone section
  5. Click Delete Account
  6. Confirm your decision by entering your password

This is the fastest method and initiates immediate processing.

Method 2: Email Request

Send an email to privacy@onesimple.com with the following information:

  • Subject line: "Data Deletion Request"
  • The email address associated with your OneSimple account
  • Your full name as it appears on your account
  • Whether you want to delete your entire account or specific data

Method 3: Disconnect Social Accounts Only

If you only want to remove specific social media connections without deleting your entire account:

  1. Go to Settings → Accounts
  2. Find the connected account you want to remove
  3. Click the Disconnect button

This immediately revokes our access and deletes all tokens for that platform.

5. Processing Timeline

Here's what to expect after you submit a deletion request:

Within 48 hours
We acknowledge your request and verify your identity
Within 7 days
Your account is deactivated and no longer accessible
Within 30 days
All personal data is permanently deleted from our active systems
Within 90 days
Data is purged from all backup systems

You will receive a confirmation email once the deletion process is complete.

6. For Facebook and Instagram Users

If you connected your Facebook or Instagram account to OneSimple, here's additional information specific to Meta platforms:

  • Immediate Token Revocation: When you disconnect your Facebook/Instagram account or delete your OneSimple account, we immediately delete all access tokens and can no longer access your Meta data.
  • Data We Received: Any data we previously received from Meta (profile info, posts, messages) is included in the standard deletion process described above.
  • Revoking Access from Meta: You can also revoke OneSimple's access directly from Meta:
    • Facebook: Go to Settings → Security and login → Apps and websites
    • Instagram: Go to Settings → Security → Apps and websites
  • Meta's Data: Data stored on Facebook or Instagram (your posts, messages on their platform) is governed by Meta's privacy policy. Visit Meta's Help Center for information about deleting data from their platforms.

7. Data Portability

Before deleting your account, you may want to export your data. You can request a copy of your data by emailing privacy@onesimple.com with the subject line "Data Export Request".

We will provide your data in a commonly used, machine-readable format (JSON or CSV) within 30 days of your request.

8. Cancellation of Deletion Request

If you change your mind after submitting a deletion request, you can cancel it within 7 days by logging into your account (if still accessible) or by contacting us at privacy@onesimple.com. After 7 days, the deletion process cannot be reversed.

9. Questions and Contact

If you have any questions about data deletion or need assistance with your request, please contact us:

We aim to respond to all inquiries within 48 business hours.

Related Pages